{
    "basics": {
        "name": "Daniel Carmichael",
        "label": "Technical Analyst",
        "email": "daniel@danclicks.com",
        "phone": "(623) 980-6242",
        "url": "https://danclicks.com",
        "summary": "User-Centric Technical Analyst",
        "location": {
            "city": "Tucson",
            "countryCode": "US",
            "region": "Arizona"
        },
        "profiles": [
            {
                "network": "GitHub",
                "username": "dewd11",
                "url": "https://github.com/dewd11"
            }
        ]
    },
    "work": [
        {
            "name": "Best Western Hotels",
            "position": "IT Technician",
            "startDate": "2024-01-01",
            "endDate": "2025-09-13",
            "summary": "Resolved technical issues for 4000+ hotels internationally regarding POS, LAN/WAN, and Voice/Data transmissions.",
            "highlights": [
                "Diagnosed and resolved corporate operational issues including VPN connectivity and OKTA MFA.",
                "Documented troubleshooting processes using Cherwell Service Management."
            ]
        },
        {
            "name": "GNC",
            "position": "Service Desk Analyst",
            "startDate": "2023-07-01",
            "endDate": "2024-01-01",
            "summary": "Resolved technical issues for 17000+ GNC store employees regarding POS, LAN/WAN, and Voice/Data transmissions.",
            "highlights": [
                "Complete 30 or more service calls daily, including troubleshooting store hardware and software, dispatching service providers, and maintenance shipping of hot spares.",
                "Documented troubleshooting processes using Cherwell Service Management."
            ]
        },
        {
            "name": "Southwest Network",
            "position": "Technical Analyst",
            "startDate": "2020-01-01",
            "endDate": "2023-07-14",
            "summary": "Migrated 400+ users from on-prem Cisco CUCM/Jabber and Microsoft AD to HIPPA compliant hybrid cloud platform",
            "highlights": [
                "Administration and troubleshooting of enterprise healthcare IT stack, including Windows/Linux/VMware servers, Office 365, MacOS, Active Directory/GPO, Cisco Jabber/Webex, Microsoft InTune and Knox MDM",
                "Supported 400+ end users in person and remote, using NinjaRMM ticketing and tools such as SplashTop, ConnectWise, ZenDesk, ZohoOne, and Jira."
            ]
        }
    ],
    "education": [
        {
            "institution": "Northern Arizona University",
            "area": "Information Systems Management and East Asian Studies",
            "studyType": "BSBA, BA",
            "minor": "Japanese Language",
            "endDate": "2020-05-01",
            "courses": [
                "ISM440 - Applied Business Intelligence",
                "ISM310 - Database Analysis Model/Design",
                "ISM320 - Hardware and Operating Systems",
                "CS122 - Programming for Engineering and Science"
            ]
        }
    ],
    "certificates": [
        {
            "name": "Network+",
            "date": "2025-11-07",
            "issuer": "CompTIA",
            "url": "https://www.comptia.org/"
        }
    ],
    "skills": [
        {
            "name": "Network Infrastructure",
            "keywords": [
                "TCP/IP",
                "LAN/WAN",
                "VPN"
            ]
        },
        {
            "name": "Development",
            "keywords": [
                "HTML/CSS",
                "JS",
                "PowerShell",
                "REST APIs"
            ]
        }
    ],
    "languages": [
        {
            "language": "English",
            "fluency": "Native speaker"
        },
        {
            "language": "Japanese",
            "fluency": " Limited working proficiency(JLPT N3)"
        }
    ],
    "interests": [
        {
            "name": "Video Games",
            "keywords": [
                "Deadlock",
                "Total War"
            ]
        },
        {
            "name": "Sustainability",
            "keywords": [
                "Hiking",
                "Camping"
            ]
        }
    ]
}